Franklin Telephone Company, Inc. offers qualified customers Lifeline service. Lifeline is a non-transferable, federal benefit that makes monthly voice or broadband service more affordable. The program is limited to one discount per household. Eligible households may apply the monthly Lifeline discount to either broadband service (home or wireless) or voice service (home or wireless) but not both. The Lifeline voice service also includes toll blocking to qualifying customers without charge. The current discount provided under the Company’s Lifeline telephone service is $5.25 per month for each month that the customer qualifies. Qualifying customers who subscribe to a broadband service that meets the Minimum Broadband Standard will receive a $9.25 benefit each month they qualify.

A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines. You may also qualify for the Lifeline program if a customer, a dependent, or the customer’s household participates in one or more of the following programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance (Section 8), or Veterans and Survivors Pension Benefit.

Other terms and conditions apply. For example, customers must apply for Lifeline and provide proof of eligibility before receiving the Lifeline Assistance Credit. Customers must also recertify their continued eligibility every year. Additionally, as long as a qualified individual agrees to toll blocking, that individual is not required to pay a deposit prior to our service being offered. A complete set of terms for these programs is available at Franklin Telephone Company Commercial offices.

Please call Franklin Telephone Company, Inc. at 1-877-422-1212 or click the link below for additional information or with questions. We encourage you to contact Franklin Telephone Company if you believe you qualify for Lifeline.

Visit for more info on the lifeline program.

Lifeline Support Website